Source: Human Capital Magazine
By: Luke Byrnes
It is unknown exactly how many people work from home in Australia. A 2008
ABR survey found that 2.4 million Australians work from home at some point
during the working week. Due to advances in technology and communication,
compounded with the recognition of the financial benefits of enabling
employees to work from home, it is likely that this number will continue to
In fact, not only is home working on the rise but remote working as a whole
is too, with many organisations encouraging employees to utilize 'drop in'
and 'hot desking' facilities.
As the phenomenon of remote working takes its hold, HR managers and
OH&S professionals alike are presented with fresh new challenges to
ensure companies continue to meet their legal requirements in terms of
Health and Safety issues.
In order to address your remote working policy it is crucial to fully
understand the task in hand. It may be necessary to consult with various
stakeholders in the business to identify exactly who works remotely to
determine exactly what tasks are being conducted off site. This will allow
you to identify potential hazards and devise suitable measures to address
'Acting' on the risk
The Occupational Health and Safety Act 2000 states that it is a
legal requirement of an employer to 'ensure the health, safety and welfare
at work of all the employees', with no distinction made between office
based and remote workers. With the forthcoming legislation and the recent
High Court decision in Kirk, this stance is not set to change. This
therefore indicates that an organisation is to identify and assess risk,
and to take measures that are reasonably practicable to eliminate or
mitigate those risks.
In simple terms, this means that an employer must provide risk assessments
for remote workers, in the same way they are obligated to do so for office
based workers. A thorough workstation assessment and training should be
conducted, highlighting the possible health and safety pitfalls associated
with office based work. It is paramount that those employees working from
home are doing so from a designated work area and that the minimum
standards with regards to workstation design are adhered to.
An area which companies can often find to be contentious issue is the
selection and provision of home office furniture. However, as such
decisions can dramatically impact upon an employee's health and wellbeing
it is important that the company has the final say; a stance that should be
firmly stated in a remote working policy.
There are also issues in terms of insurance, storage of sensitive
information and data protection. Additionally, do those working from home
have easy access to fire extinguisher, smoke alarm and first aid kit? These
are all areas that can be easily addressed by adopting a 'give and take
approach'; however, this should be done as a priority and subsequently
outlined in the remote working policy.
Arguably, one of the biggest challenges companies are faced with is how to
conduct risk assessments and training for staff scattered at various
locations. This is often conducted by 'face to face' assessment on site,
however lengthy travel to an employee's home and the cost associated with
doing so can make this an expensive and unappealing prospect.
Online assessment and training programs can play an important role here in
ensuring an employee's remote working environment is safe and potential
hazards have been identified. Simple to use management systems provide
managers with the peace of mind that an employee has undergone necessary
health and safety training.
To illustrate this point further, take the example of an employee working
from a laptop at home. It is widely recognised that using a laptop
incorrectly for prolonged periods can have detrimental effects on a user's
spine. By using a computer based training program, employees can be easily
educated in safe laptop use, examples of a safe posture and the importance
of frequent breaks from a static posture. In this case, not only is the
organisation ensuring the safety of its employee, but almost certainly
increasing their productivity too.
As the number of full and part-time remote workers in Australia grows, it
is crucial that they are provided with the training and equipment to ensure
a safe set up. A comprehensive risk assessment should be conducted and
clear guidelines should be established to address such issues should they
arise. It is a sign of the times that remote working is here to stay -
providing careful planning has been applied and certain challenges have
been met, there are significant benefits to be enjoyed by all those
involved. How HR professionals and others concerned meet these challenges
is still yet to be seen.